Dispute Resolution Policy

Raise a milestone dispute promptly and describe the disputed obligation and requested outcome. Preserve the agreed scope, proposal, delivery versions, revision requests and relevant communications. Share only evidence necessary to assess the issue.

An administrator reviews the contract and evidence, may request clarification from each party and records reasons for the operational decision. Available pilot outcomes include continuing work or cancelling the milestone. A financial remedy requires a separate verified provider process.

Conflicts of interest must be disclosed and reviewed by another authorized decision-maker where possible. A party may request reconsideration with material new evidence through the final support channel. Final response targets, escalation contacts and retention periods require operational approval.

The platform process does not prevent a complaint to competent Saudi authorities or access to the courts, and does not replace payment-provider chargeback procedures. No mandatory arbitration or waiver of statutory remedies is imposed by this draft.